What is your delivery time?
Depending on the quantity ordered, delivery can take from 7 to 21 working days. Please, keep in mind that Windsor Sterling manufactures its product line with absolute care and diligence. Windsor Sterling product is shipped from our corporate center located in the Tampa Bay area.
Can I swap out merchandise?
Windsor Sterling offers its customers the option to swap out merchandise (see our Swap Out FAQ below). The swap out limit is based on the dollar value of merchandise purchased on the last order placed. Swap out merchandise is selected by Windsor Sterling on a first-come, first-served basis.
Do you sell to the general public?
Windsor Sterling does not offer it products to the general public. Prices stated on our site are suggested retail pricing. You must be a bonfide retailer or wholesaler to purchase product from Windsor Sterling.
What is your
We offer our customers a "Swap Out" merchandise option on merchandise, which they have purchased and which may not be moving (or turning over) as quickly as our customers would enjoy. "Swap Out" merchandise must returned in the same condition as it was originally shipped.
Windsor Sterling will select new pieces (at its discretion) in which to "Swap Out" pieces, which our customers feel are simply not right for their audience. It's all about trial and error and finding the right product for the right audience!
What are your payment terms?
Windsor Sterling accepts all major credit cards, bank wire transfers and corporate checks. Windsor Sterling requires a 50% deposit on all orders prior to commencing production. The remaining 50% is due upon confirmation of of shipment being released.
How should I price Windsor Sterling products for resale?
While rule of thumb would be triple key over cost, you may find that your audience is receptive to five or six times over cost depending on the product you have selected. Please, contact a Windsor Sterling representative for MSRP guidance.
I'm interested in starting up a wholesale business with Windsor Sterling. Do you have positions available?
Windsor Sterling offers those with jewelry retail experience an opportunity to carry the Windsor Sterling line. Windsor Sterling has strict guidelines in place for the sale of its product line within protected territories. If a territory is available, within a prospective road reps region, the prospective rep will have the opportunity to purchase a sample Windsor Sterling product line. Windsor Sterling compensates its road reps a commission on every sale and repeat sale. Due to insurance requirements, Windsor Sterling product samples may NOT be sold on a cash and carry basis. Windsor Sterling products must be ordered and shipped through our corporate center. Please, contact Windsor Sterling if you have an interest in partnering with our firm.